Returns & Exchanges
At Shar Music, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for most instruments, bows, and accessories. If your selection doesn't hit the right note, our streamlined process ensures a quick exchange or refund to keep your musical journey on track.
Request Authorization
Log into your account or contact our customer service team to obtain a Return Merchandise Authorization (RMA) number before shipping any items back.
Pack Your Items
Carefully place the items in their original packaging, ensuring that all strings, rosin, or accessories are included and well-protected to prevent damage during transit.
Label and Ship
Affix the provided return shipping label to your package and drop it off at any authorized carrier location, keeping a copy of the tracking number for your records.
Inspection and Refund
Once our workshop technicians inspect the returned items for condition, we will process your refund or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing